FAQ
Frequently Asked Questions
General Questions
What comes in a needlepoint kit?
Each kit includes everything you need to get started: a printed canvas, thread, needle, instructions, and all the supplies needed to complete your project.
Are your kits beginner friendly?
Absolutely! Our kits are designed with beginners in mind. If you can make a simple diagonal stitch, you can needlepoint. We like to say: stitch where the color is—there is no right or wrong.
Are your canvases hand painted?
No — our canvases are professionally printed in our Savannah studio, this allows us to create beautiful designs at a more affordable price point while maintaining quality. Due to the printing process the intersections (where threads cross) may not align perfectly, like you find with a hand painted canvas. Use the design as a guide, for instance if the outline is not perfectly straight, you can stitch the straight row and even it out. You can also make adjustments as you stitch, after all this is your creation.
What size are your kits?
Most of our kits are available in 4x4 and 4x6 depending on the design. We also have smaller canvases to fit our bag tags and Coozies
How do I use the thread, do I need to pull it apart?
You use the floss as 1 complete strand, you do not separate the strands. This will give you full coverage with the 13 mesh canvas included with your kit.
What if I run out of thread?
No problem! Simply send us a message and we’ll happily send replacement thread.
Where are your products made?
Everything is designed, assembled, and packed in our Savannah studio.
Shipping & Orders
How long does shipping take?
Orders typically ship within a few business days unless otherwise noted.
Do you accept returns?
We will happily accept returns on unopened kits, once we receive the kit back we will process your refund. Please include your packing slip and send back to 707 E 65th St. Savannah, GA 31405
What if I’m not happy with my order?
We genuinely want you to love what you receive. If something isn’t quite right, please reach out. We believe in taking care of our customers and will do our best to make things right.
Wholesale FAQ
Do you sell wholesale?
Yes! We love partnering with boutiques, gift shops, resorts, needlepoint stores, hospital gift shops, and specialty retailers.
What is your wholesale turnaround time?
Our typical wholesale turnaround time is approximately 2–3 weeks from order placement. During busy seasons, turnaround times may be slightly longer.
Do you have minimum orders?
Yes, we sell in case packs of 4 per design with a $200 minimum order.
Where can I place wholesale orders?
Wholesale orders can be placed directly with us or through Faire.
Do you offer exclusivity?
We generally do not offer geographic exclusivity so that we can continue growing the brand while supporting as many retail partners as possible.
Are displays available?
We will be offering that very soon. We are excited to launch our display options to help make selling easy in-store.
Can customers reorder best sellers easily?
Absolutely. We designed our wholesale program to make reordering quick and simple.
Need More Help?
Questions? We’d love to help. Contact us anytime and we’ll get back to you as quickly as possible.